Privacy Policy

About us

The YTL Group in the UK is made up of YTL Utilities (UK) Limited and its subsidiaries (the Group), including Wessex Water Limited and YTL Land and Property (UK) Limited.

Various operating companies under the umbrella of YTL Land and Property (UK) Limited manage the development of Brabazon at the former Filton Airfield. These are referred to in the rest of this Privacy Notice (“this Notice”) as “we”, “us” or “our”.

The operating companies, listed below with their registration numbers at the Information Commissioner’s Office, may be responsible as ‘controllers’ of your personal data if you either live, work at or ask for information about Brabazon:  

•    YTL Developments (UK) Limited - Registration ZA230766
•    YTL Homes Limited – Registration ZA843496
•    Brabazon Estates Limited – Registration ZA843513
•    YTL Property Holdings Limited – Registration ZA843474
•    Navigator at Brabazon Management Company Limited – Registration ZB368809
•    Dials at Brabazon Management Company Limited
•    YTL Living Limited

All companies are registered in England and Wales at: Wessex Water Operations Centre, Claverton Down Road, Claverton Down, Bath, BA2 7WW.

This Notice relates to the collection and use of the personal data of individuals, sole traders and individuals who are in business partnerships. It does not apply to information we collect or use about companies or other corporate organisations. 

This Notice applies to customers, contractors, suppliers, employees of contractors, visitors to our developments, locations and website, individuals making general enquiries about our services, prospective employees, referees and other people whose details you provide us with.

If you have any queries, you can contact our Data Protection Officer (DPO) using the details at the end of this Notice.

Why we need you to give us information about yourself

This Notice lets you know how and why we collect and use your personal information. This includes what you tell us about yourself and what we might learn about you from other sources.

This Notice explains what we do with your personal information and tells you about your rights.

We explain this in more detail in the rest of the Notice which we hope you’ll read carefully.

We may collect and use your personal data in the following ways.

Giving us information

If you are a customer

You can give us personal information when making an enquiry by filling in forms on our websites at: https://www.ytldevelopments.co.uk and https://www.brabazon.co.uk (our Sites), visiting our Sales Centre or Show Homes, or by contacting us by phone, text or email. 

This might be information you give us when you register to use our Sites, register as a prospective customer, pay us (through our Sites or otherwise), sign-up to or use a service, get involved in discussion boards, engage with us on social media or enter a competition, promotion or survey.

The information you give us may include your name, address, email address, phone numbers, vehicle numberplate, details of which properties are of interest to you, status of move (for example, first time buyer, house on market), budget or further information necessary to assist with a specific enquiry. 

If you decide to rent, reserve or purchase a home, further information will be required from you. This may include your financial details in relation to your rental agreement or purchase and information about the sale of your current property (if relevant).

If we ask to collect information which we need your consent to gather and use then we’ll tell you why we need this and ask for your agreement and how you can withdraw it. 

If you are a supplier or contractor

We will ask you to provide us with your personal information which we will use to contact you to discuss entering into a contract with you or the company you represent. We also take information about you when you go through induction at one of our project sites. 

If you are applying for a job with us

Then we’ll ask you to give us your personal details so we can use them in the recruitment process. Please see further in our section ‘If you are applying for a job with us’.

If you are a resident at Brabazon

Then we may collect information to: 

1) ensure compliance with statutory regulations, including credit referencing for anti-money laundering (‘AML’) purposes or ‘right to rent’ checks; 

2) to assess any potential breaches of obligations set out in your lease, rental agreement or freehold transfer documentation; 

3) to enable us to meet our obligations under your lease, rental agreement or freehold transfer documentation. 

This could include financial information relating to payment obligations and CCTV or access information from access control systems, collected for the purposes of security and safety monitoring.

Information we collect about you

As well as you providing information to us, we may gather it from other sources when we are providing information or a service to you.

Information we collect about you when you use our website

Whenever you visit our sites, we use cookies to collect information about you in line with the preferences you agree to when you enter the sites. 

Information we receive from others

We work closely with a number of people or organisations we trust (including business partners, companies we use to provide technical, payment and delivery services, advertising networks, security providers, analytics providers, search information providers, credit reference agencies, debt recovery agencies) and may receive information about you from them.

We will also be provided with information about you from your representatives.

Cookies 

For detailed information on the cookies we use and the purposes for which we use them, click here: Cookie Notice  

How do we use your personal data? 

We’ll use your personal data in the following ways: 

We have developed ‘legitimate interests’ to use your information (taking into account your data protection rights, interests and freedoms). These legitimate interests are: 

• to process and respond to requests, enquiries and complaints we receive from you;
• to contact you where you have expressed an interest in a specific property or area where we have properties available;
• to provide you with information about our special offers and opportunities, news and events following similar enquiries you have made and progressed with us (from which you can unsubscribe at any time);
• to analyse trends using your postcode area and age range;
• to carry out customer satisfaction research;
• for contractual or regulatory audit purposes;
• to call you back when you request it;
• to fulfil requests for brochures;
• to register your account on our website;
• to ensure the operation of access control systems and properties, project sites and car parks;
• to record images from body-worn video cameras in circumstances where it is likely to assist in crime prevention and investigation when operated by security personnel at our properties and project sites;
• to help third parties to carry out any of the purposes above on our behalf.

We perform contractual obligations and/or preparation to enter into such arrangements with you:

•    to provide services if you ask us to; services include:
o    appointment bookings; and 
o    viewings;
•    to process and complete reservation and purchase contracts once you have chosen to reserve and purchase a home or property from us;
•    to provide you with customer services after you have purchased a property

We have legal obligations:

•    to notify utility suppliers and local authorities about purchases and sales of properties;
•    to provide the warranties which cover a property purchased from us;
•    to make sure our records are correct and up-to-date; 
•    to stop someone committing fraud or helping investigate anyone suspected of fraud; 
•    to protect the health and safety of contractors, tenants, visitors and the public;
•    to comply with something the law says we must do, for instance, if we are required to carry out anti-money laundering checks and verify sources of funds; and
•    to process marriage and death certificates where succession of title needs to be proved.

We will ask for your consent:

•    when you enquire or register online to recommend products and services or notify you of news, developments, events or special offers that we believe will be of interest to you or contact you with other marketing promotions in accordance with your contact preferences from which you can ‘unsubscribe’ at any time; 
•    to introduce you to solicitors and independent financial advisors to instruct; 
•    to contact your independent financial advisor during the sales process; and
•    if you are a contractor or visitor to our construction site, we operate an access control system for employees, contractors and visitors which facilitates the processing of biometric data (by using facial recognition technology) which is limited to the purposes of verifying your identity and allowing you access to and exit from our site. We require your consent to us using your biometric data for these purposes. We use facial recognition technology to automatically match the image we take when you access our site to an image previously taken during the registration process. This facial recognition technology compares how your face is made up by taking measurements of the structure of your features. These measurements include the distances between various parts of your facial topography. The resulting map of your face is converted into a secure data pattern using a computer programme that makes a unique ‘token’ relating to you. When you attempt to enter the site, we will automatically match the image taken at the access point against your image’s data pattern. You may withdraw your consent for the use of your biometric data at any time. If you do, we will erase your biometric data. We will still retain records to demonstrate the legality of processing this information whilst the consent was valid.

In particular, we will use the information in the following ways:

a) When you make an enquiry or register online
We will use this information to respond to your enquiry.  
b) When you rent, reserve or purchase a home
When you rent, reserve a home, we will collect additional information from you so we can either process your transaction, issue a contract to you and complete the sales process.  We may require further information including:
•    a national identifier (for example your national insurance, driving licence or passport number); and
•    details of your:
o    occupation
o    mortgage provider;
o    solicitor or conveyancer;
o    deposit amount, and
o    any ‘Help to Buy’ scheme or similar equity loan (where applicable).

•    any personal and financial information required to:
o    assess your financial standing and ability to complete a transaction;
o    meet our obligations under relevant consumer-protection, anti-money laundering (‘AML’)or ‘Right to Rent’ legislation; and
o    provide you with any warranty or guarantee in relation to your transaction.

c) During the sales process
We will use your information to keep in touch with you and inform you of progress with your purchase and the build status of your home.

d) When you become a resident of Brabazon
Energy management with apartment buildings is undertaken by a third-party company which requires information to manage accounts. CCTV and access control systems are in place for crime prevention and health and safety purposes.

e) If you are a contractor and you visit the former Airfield
When you have a legitimate reason to visit the former Airfield or one of our construction sites you will be required to carry out an induction, either in person or online. You will be required to provide personal information such as your name, telephone number, email address, company, emergency contact and essential medical information. We will also request your consent to use your image to enter and leave the site (please see above for more information).

How do we share your personal data? 

We will not share your personal data unless we need to as part of the services we provide to you or unless the law lets us do so. If we do have to share your information then we’ll keep it to a minimum required to let the person or organisation do what we’ve asked or as the law requires. 

This part should be read alongside our ‘How we use your personal data’ section. We may need to share your information with other organisations as follows:

1.    If you rent, reserve or purchase a property from us, we will share your personal information with estate agents, financial and legal advisors and any relevant mortgage provider.
2.    If you go on to purchase a property, in addition to the parties referred to in 1. above, we will share relevant information with the National House Building Council, utility providers, local authorities and warranty providers for white goods.
3.    When you become a resident, we share your personal information with:
•     contractors or suppliers needing to carry out our post-purchase customer services;
•    managing agents/factors appointed in the management of buildings and the estate for the purposes of levying estate and building service charges and to resolve issues involved; and
•    Energy management providers as explained in paragraph d) of ‘How we use your personal data’ above.
4.    Provided you have consented, we will pass your personal information to third-parties, for example, if you ask us to put you in contact with professional advisors.
5.    We sometimes use agents and service providers to process personal information on our behalf including to assist with marketing activity. We may use other companies to maintain our IT systems. Where we do so, we will ensure that they have adequate security measures in place to safeguard it.
6.    We will release your personal information when we’re required to do so for legal or regulatory purposes or as part of legal proceedings. 
7.    We may be required to give information we hold about you to a prospective buyer as part of the process of selling one or more of our businesses.
8.    We may transfer or share your information with other companies in the Group where they are providing services on our behalf. If we are going to use it for something other than supplying services or for a reason you wouldn’t normally expect, then we will explain why by letting you know about the changes and, if we need your agreement, then we will check you are happy with this before we share it. 
9.    We carry out customer satisfaction surveys through specialist companies who we ask to check what our customers think of the service we provide so we can act on the feedback to make our service better. 

Where we store your personal data 

All the information you give us is stored securely both our servers and those of the companies we use to provide services to us. 

To get the best value for money when we improve our computer systems and websites, we may use the Group’s IT development services and we also use YTL group’s marketing support teams which are based outside of the United Kingdom. We will take proper steps to keep your information safe through approved contracts and by making sure your information stays protected within our own UK security arrangements using high standards of encryption in any transfer.

Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data sent to us or our site by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features designed to prevent someone who doesn’t have our authority from accessing it.

How long we need to keep your information

•    If you are providing us with your details to be kept informed, then we will keep your information until we no longer need them for that purpose. 
•    If you enter into an agreement with us then we will keep your information for the period of time in which a legal claim could be brought which may vary according to the type of dispute. 
•    If you are a visitor to the former Filton Airfield we will retain your information securely for 7 years. 
•    If you are a supplier and we enter into an agreement with you, we will keep your information for up to 18 years. 
•    If you rent or purchase a home from us, we will retain your information for 12 years following your purchase (please note that we will retain other information as needed for any ongoing mutual obligations as set out under your lease, rental agreement or freehold transfer). 
•    If you make an enquiry of us, either personally or through a third party, we will retain your information for a period of 2 years from the date you last contacted us, unless you ask us to delete it sooner.

If you are applying for a job with us

We will normally ask you to apply for a vacancy via our online recruitment system. 

Giving us information

During the recruitment process, the information you give us may include your name, age, contact details, details of your education, your employment history, emergency contact details, immigration status, financial information (if we need to carry out financial background checks), documentary evidence of your identity and national insurance number. 

You may decide to share other information with us if you think it is relevant to your application. 

Where appropriate and in accordance with UK laws, we may also collect information related to your health, diversity information or details of any criminal convictions which we will need your agreement to use.

If we ask to collect information which we need your consent to gather and use then we will:

•    tell you why we need this;
•    ask for your agreement to use it; and
•    tell you about how you can withdraw your agreement.

We’ll let you know more about this if we need to ask you to give us such information. 

Information we collect about you

As well as you providing information to us, we may gather it from other organisations connected with your previous employment which hold it.

Information we receive from other sources about you and which we may share with them

Along with the information you may give us, we may gather information about you from other organisations or sources, such as in relation to your previous employment.

We may ask for a reference from a person you have given as a referee. We may also receive information about you from past employers, educational establishments, examining bodies and employment and recruitment consultants who contact us or whom we contact. We may obtain details about you from other third-party sources like ‘LinkedIn’ and other job-related websites and social networks and online channels. 

How we use your information

We will use your personal data:

•    to store your details;
•    to contact you to process applications for roles and positions we advertise as current vacancies;
•    to contact referees for references about you; and
•    to process, with your agreement, information about your health or details about criminal convictions if they are required for the role you have applied for.

How long we will keep your information as a candidate

If you accept an offer of employment with us, we will keep your information for as long as you are employed by us and for 7 years after that. 

If your application is unsuccessful or you do not accept an offer of employment then we will keep only your application and assessment information.  We will keep this for 6 months and will then destroy it.

If you are a referee or contact

How we use your information if you are a referee or contact.
We will use your personal data:

•    to contact you if a candidate has given us your name as a referee so we can take up a reference; or
•    to contact you if we have been provided with your details by a candidate as a contact in the event of an accident or emergency affecting them.

Your rights 

You have a series of rights concerning the information we hold about you. These are:

Your right of access

You have the right to request a copy of the personal information that we hold about you. 

Please email requests to info@ytldevelopments.co.uk or contact the Data Protection Officer using the details at the end of this Notice. We have a calendar month to respond to your request for information. If we need more information to process your request, we will contact you to let you know. 

Your right to erasure

Customers who are individuals have the right to request that their personal information is deleted where there is no longer a legitimate purpose for it being processed. 

If, for instance, we need to keep it to perform our contractual or legal obligations or those of a third-party then we will be unable to erase it. Whilst we will make every effort to anonymise or delete the personal data you give us, due to the nature of electronically held records, we cannot guarantee removal of every trace. We will retain information of the request to delete your information whether the information is erased or not.

Your right to restrict processing

You have the right to ask us to restrict or suppress our use of your personal data. If we agree that we should stop processing it, we will still hold it but will not use it.

Your right to rectification

It is important that the information we are holding is accurate and up to date so if you think any of your information is incorrect or needs updating then let us know and we will correct it as soon as we can. 

Your right to object

If you don’t want us to use your personal information any more then you can ask us to stop using it. Please bear in mind though that if we need it to provide services to you we may need to keep your data for a certain amount of time as we’ve explained above. You can also ask us not to use your personal data for marketing purposes. You can exercise this right at any time by contacting us at info@ytldevelopments.co.uk or by contacting our Data Protection Officer using the details at the end of this Notice. 

Your right to information about automated decision making

If a human being isn’t involved in making a decision using your information and it’s done automatically, then you can ask us about how the decision is made. 

Your right to data portability

You have the right to ask us to give you a copy of the personal information you have provided to us in a structured, commonly used and machine-readable form.

With respect to certain rights, we may ask for a copy of your passport or driving licence and for a copy of a document that shows your address before we can respond to a request.  

Links to other websites 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal data to these websites.

Changes to our privacy notice 

We will update this Notice from time to time to keep you informed of any changes to the ways in which we use your personal data. Any changes we may make to our Notice will be posted on our site and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Notice.

CCTV & capturing images

Our corporate office locations, residential and development sites (including car parks) may be monitored by CCTV and access control systems for the purposes of crime prevention and to ensure the health and safety of our employees, contractors, residents and visitors. 

If you visit, your image may be recorded for security purposes or identifying credentials logged in access control systems for health and safety purposes. 

Our security personnel may operate body-worn video cameras to help prevent crime or assist in its investigation. We use signs to confirm where a CCTV system is used. Images are retained for 30 days and then deleted unless required for a specific investigation.

Complaints

If you’re not happy with the way we’ve dealt with your information or your rights then please let us know by contacting us using the details at the bottom of this Notice.

If you remain unhappy with our response then you can ask the Information Commissioner’s Office to look into what we’ve done. They can be reached at ico.org.uk or by phone on 0303 123 1113.

Contact 

Questions, comments and requests regarding this Notice are welcomed and should be emailed to dpo@ytlgroup.co.uk or please write to:

The Data Protection Officer,
Group Services,
Operations Centre,
Claverton Down Road,
Claverton Down,
Bath,
BA2 7WW.